Losing your wallet or having your card stolen is a horrible feeling. That sudden panic when you realise your Capitec card is missing is something nobody wants to experience. The good news is that blocking your card is quick and easy, and you can do it from anywhere, at any time.

The fastest and most convenient way to block your Capitec card is by using the Capitec banking app. It takes just a few taps, and your card will be instantly secured. This means that no one will be able to use it for any transactions, giving you peace of mind while you figure out what to do next.

How to Block Your Capitec Card

Here are the different ways you can block your Capitec card:

1. Using the Capitec App

This is the method I always recommend to my friends and family. A while ago, I thought I’d lost my card after a shopping trip. My heart sank, but I remembered I could block it on the app. I did it in less than a minute, right there in the parking lot. Turns out, the card had just slipped into a different compartment of my handbag! Unblocking it was just as easy.

• Open the Capitec app on your smartphone.
• Tap on the "Cards" tab.
• You will see a list of your cards. Select the card you want to block.
• Tap on the "Stop Card" button.
• Confirm that you want to stop the card.

2. Calling the Capitec Customer Care Centre

If you don't have access to the app, you can call Capitec's 24/7 customer care line at 0860 10 20 43. A friendly consultant will help you block your card. Make sure you have your ID number and other personal details ready to verify your identity.

3. Visiting a Capitec Branch

If you prefer to speak to someone in person, you can visit any Capitec branch. A consultant will assist you with blocking your card and can also help you with ordering a new one. This is a good option if you also need to sort out other banking matters at the same time.

A friend of mine had her handbag stolen and was obviously very shaken. She didn't have her phone with her, so she went to the nearest Capitec branch. She said the staff were incredibly helpful and understanding, and they blocked her card and helped her get a new one sorted out in no time. For an even more secure way to transact, you might want to look into how to use a Capitec virtual card for online purchases.

It’s a great feeling to know that even if something stressful like losing your card happens, you have control over your finances. Speaking of which, did you know you can also take control of your rewards? With the Points Castle app, you can earn points for completing surveys and playing games, which you can then redeem for vouchers like airtime and Takealot vouchers.