Inactive Account Alert

Some users may receive an email from Points Castle stating that their account has been inactive for more than 60 days and that their points will expire by the end of a set date.

Why am I receiving this email?

If you have received this email, it is because you have not participated in any arcade activities, surveys, or Offerwall activities and/or redeemed a reward on the Points Castle App in 60 days. This email is essentially a 30 day warning so that users may regain access to their account and points before their account is considered inactive and their points are removed.

How can I prevent my points from being removed from my account?

To prevent your account from being considered inactive, a user must simply do any of the following:

• Play an Arcade Game
• Participate in a Survey
• Participate in an Offerwall Activity
• Redeem their points for any reward option on the Points Castle App

What if my points have already expired?

Once your account has passed the 90-day inactivity window and your points have been removed, you will not be able to recover those points. However, you may still regain access to your account by logging into your account on the Points Castle App and doing one of the above.

For more information, please refer to Points Castle's Terms of Service.