Redeem Stuck On Processing Redeem
My screen is loading forever!
Last updated: January 7, 2026
Some users have been experiencing an issue when requesting a redeem where the App will get stuck on a loading screen. We have released a fix for this.
Please do the following:
- Try clearing your Points Castle App's cache
- Uninstall and delete the Points Castle App
- Download the current latest version of the Points Castle App (Google Play Store / iOS App Store) and sign in
- Try to process a redeem again, ensuring you have a strong internet/mobile connection
If you are unsure as to what the latest version of the Points Castle App is, please reach out to our support team.