Why Am I Not Earning Points in Points Castle Arcade?

Missing points after completing a task in Points Castle Arcade?

Here are a few possible reasons why:

• Points Haven't Been Awarded Yet: Points are awarded within 24-48 hours of task completion. If 24-48 hours haven’t passed, please wait a bit longer.
• App Tracking/Data Usage Isn't Enabled: Ensure activity tracking is enabled to earn points. If you started a game before enabling tracking, try downloading a different game from your catalog.
• Previously Downloaded Games: Points can’t be earned from games you've played before or reinstalled through Points Castle Arcade. Try other games in your catalog.
• Task Requirements Not Met: Ensure you’ve met all specific in-game task requirements. Play a bit longer or reach more levels to complete the task.
• New Device: Points are earned only on the device the game was originally downloaded on. If you switched devices, try playing a new game.
• VPN or Private Browser in Use: Disable VPNs or private browsing to ensure points are awarded.
• Launch Game Through Points Castle Arcade: We also strongly suggest launching the game through the Maholla Arcade instead of your phone's home screen, as this tends to make the points collection process more synchronized.

If issues persist, contact our Support Team with the game name and a detailed description of the problem.