It can be so frustrating when you need to make a payment or sort out an issue with your DStv account, but you can't find your reference number anywhere. This number is key to managing your account, so knowing where to find it is super important. It’s also sometimes called your customer number or smartcard number.

Your DStv reference number is the same as your customer number. You can find it on your DStv bill, by dialing *120*68584# on your phone, or by checking the sticker underneath your decoder. It's the number you use to make payments or when you contact customer service.

How to Find Your DStv Reference Number

Finding your DStv reference number is actually quite simple once you know where to look. I remember one time I was trying to pay my subscription at the last minute and I just couldn't find the number. I checked all my emails and old papers, and I was starting to panic a little. After a quick search, I found a few easy ways to locate it, and it saved me a lot of stress.

Here are a few simple methods you can use:

• Check Under Your Decoder: The easiest way is to just lift your DStv decoder. There should be a sticker on the bottom with a bunch of numbers. Your customer number is usually listed there. It's a quick and simple check that doesn't require you to log in to anything.
• Use the USSD Code: You can find your number without any internet access. Just dial \*120\*68584# from the cellphone number registered with your DStv account. Follow the on-screen prompts, and it will show you your reference number. I tried this the other day just to see if it worked, and my number popped up on my screen in seconds.
• Look at Your Smartcard: Your DStv smartcard also has the number you need. It's usually the 10-digit number on the card. This is useful if you have your card handy.
• Find it on Your Bill: If you receive paper or email statements from DStv, your reference/customer number will be printed on the top of the bill. For more details on this, you can check out our post on how to check my DStv account number.

Keeping your DStv subscription paid on time is important so you don't miss your favorite shows. Paying for subscriptions can be costly, but did you know you can earn rewards for things you already do? With the Points Castle app, you can take surveys and play games to earn points, which you can then redeem for vouchers to help cover costs like your DStv bill.