It’s a terrible feeling when you see money go off your account for something you didn’t authorize. It happened to me a few weeks ago – a debit order I had cancelled months ago suddenly reappeared. Thankfully, reversing a debit order on the Capitec app is actually quite simple and can be done in just a few minutes, giving you back control over your money.

You can reverse a debit order on the Capitec app by logging in, navigating to the "Debit Orders" section, and selecting the transaction you want to dispute.

How to Reverse a Debit Order on the Capitec App

Here’s a step-by-step guide to help you get your money back:

1. Open the Capitec App: Tap on the app icon on your phone to get started.

2. Log In: Enter your secret Remote PIN to access your accounts.

3. Go to Transact: Once you're in, tap on the "Transact" button, which is usually at the bottom of the screen.

4. Select Debit Orders: In the Transact menu, you'll see an option for "Debit Orders". Tap on it.

5. View Debit Order History: You will be prompted to enter your Remote PIN again for security. After that, you'll see a list of your debit orders.

6. Find the Debit Order: Scroll through the list and find the specific debit order you want to reverse.

7. Dispute the Debit Order: Tap on the debit order. You should see an option to "Dispute". Select it.

8. Follow the Prompts: The app will ask you for a reason for the dispute. Choose the one that best fits your situation, for example, "I did not authorize this debit order" or "I have already cancelled this service".

Once you've completed these steps, Capitec will investigate the dispute. In my experience, the money was back in my account within a day or two, which was a huge relief. It’s important to keep an eye on your account to make sure the reversal is processed. If you’re having trouble with a recurring unauthorized debit, you might also want to look into how to stop Debicheck on the Capitec app to prevent it from happening again.

It’s always a good idea to regularly check your transaction history. I make it a habit to quickly scan my transactions every few days. This helps me catch any funny business early. Managing your finances on the app, whether you’re reversing a debit order or learning how to buy a Betway voucher using Capitec, is all about staying informed.

Reversing unauthorized debit orders helps you keep more of your hard-earned cash. Speaking of which, if you're looking for simple ways to earn a little extra, you can use the Points Castle app to complete surveys and play games to earn points, which you can then redeem for vouchers.