It’s a frustrating moment we’ve all had: you’re buying airtime on your Capitec app, and in a moment of distraction, you send it to the wrong number. I remember this happening to me a few months ago. I was trying to buy airtime for my mom, but I was also trying to cook dinner and ended up sending R100 of airtime to a complete stranger. My heart sank. I thought that money was gone for good.

The short answer is that you can reverse airtime on the Capitec app, but it's not as simple as pressing a button. You'll need to contact Capitec's customer support and they will assist you with the reversal.

How to Reverse Airtime on Capitec App

Here’s a step-by-step guide on how to reverse airtime on the Capitec app:

1. Open the Capitec App: The first step is to open your Capitec app and log in to your account.

2. Go to the "Transact" Tab: Once you’re logged in, navigate to the "Transact" tab. This is where you’ll find a record of all your recent transactions.

3. Find the Airtime Transaction: Scroll through your transaction history and find the airtime purchase that you want to reverse.

4. Contact Capitec Support: This is the most important step. You’ll need to contact Capitec’s customer support to request the reversal. You can do this by calling them on 0860 10 20 43 or by using the in-app chat function.

5. Provide the Transaction Details: When you contact customer support, you’ll need to provide them with the details of the transaction, including the date, time, amount, and the incorrect number that you sent the airtime to.

6. Wait for the Reversal: Once you’ve provided all the necessary information, Capitec will investigate the transaction and, if possible, reverse it. This process can take a few days, so you’ll need to be patient.

A friend of mine had a similar experience. He accidentally bought R250 worth of airtime for the wrong number. He contacted Capitec support and they were able to reverse the transaction for him, but it took about 48 hours for the money to reflect back in his account. So, while it is possible to get your money back, it’s not always an instant process.

If you want to earn free airtime, you can download the Points Castle app. With Points Castle, you can earn points by completing surveys and playing games, and then you can redeem those points for airtime and other great rewards.