Sending money to the wrong person can be a stressful experience. It's a simple mistake that can happen to anyone. One moment you're sending cash to a family member, and the next you realize you’ve typed in the wrong number. Thankfully, if you use FNB eWallet, there's a straightforward way to reverse the transaction using cellphone banking, as long as you act quickly.

To reverse an FNB eWallet payment, you need to use the FNB cellphone banking USSD code. The reversal can only be done if the person you sent the money to has not yet withdrawn the cash. Once the money is withdrawn, it cannot be reversed.

How to Reverse an eWallet Payment Step-by-Step

If you’ve sent money to the wrong number, don’t panic. I remember a time I was sending my brother money for airtime and accidentally switched two digits in his phone number. My heart sank, but I followed these exact steps and managed to get the money back before the incorrect recipient could withdraw it. Here’s what you need to do:

1. Dial the USSD Code: On your phone, dial *120*321#.

2. Enter Your PIN: You will be prompted to enter your 5-digit FNB Banking PIN.

3. Select 'Send Money': From the menu that appears, choose the option for 'Send Money' (usually option 4).

4. Choose 'eWallet Reversal': In the next menu, select the 'eWallet Reversal' option (usually option 5).

5. Select the Transaction: You will see a list of your recent eWallet transactions. Choose the one you want to reverse.

6. Confirm the Reversal: Confirm that you want to reverse the selected transaction.

The funds should be returned to your account almost immediately. It’s a good idea to check your balance afterward to make sure the reversal was successful.

Important Things to Remember

There are a few key things to keep in mind when you need to reverse an eWallet.

• Act Fast: You can only reverse a payment if the funds have not been withdrawn. The quicker you act, the better your chances of getting your money back.
• Check the Status: If you're unsure whether the money has been withdrawn, you can check the transaction status through the FNB app or by calling FNB. A friend of mine once sent me money, but I never got the SMS with the PIN. He was able to check that the funds were still available and then resent it to me.
• No Reversal After Withdrawal: Once the recipient withdraws the cash from an FNB ATM, the transaction is final. At that point, FNB cannot reverse the payment, and you would have to contact the person directly to ask for your money back.

Managing your money carefully is important, and knowing how to fix mistakes can save you a lot of trouble. Speaking of managing money, if you're ever looking for a simple way to earn a little extra for things like airtime or vouchers, you could try using an app like Points Castle. It's a great way to get more out of your day by completing surveys and playing games for rewards.