Looking for the FNB WhatsApp number to sort out your banking queries? You might be searching for a while. That's because FNB has chosen a different, more secure route for its digital customer service.

The short answer is that FNB does not have a public WhatsApp number for customer support in South Africa. Instead of WhatsApp, they use a feature called Secure Chat, which is built right into the FNB mobile app and online banking portal. I was a bit skeptical at first, thinking it would be slow, but I had to query a transaction once and was connected to an agent in under a minute. It was much faster than calling.

How to Use FNB Secure Chat

Using the Secure Chat is simple and is actually FNB's recommended way of getting in touch. It's safe because you are already logged into your banking profile.

Here’s how to use it:

1. Log in: Open your FNB App or log in to FNB Online Banking.

2. Find Secure Chat: On the app, you can usually find it under the "Help" or "Contact Us" section. On the website, it's often a prominent icon.

3. Start Chatting: Open a new chat and a bot will likely greet you. You can type your query, and it will either help you directly or put you in touch with a human banker.

This feature is available 24/7, so you can get help whenever you need it. A friend of mine who just learned how to open an FNB account online in South Africa found this feature incredibly helpful for asking all her initial questions without needing to visit a branch.

Other Ways to Contact FNB

If you're not keen on using the app or you need to speak to someone directly, here are some other official contact methods:

• General Enquiries: You can call them on 087 736 2247. This is for general questions about their products and services.
• Card Services: For anything related to your card (like stopping a lost card), the number to call is 087 575 9404.
• Online Banking Support: If you're having trouble with the website, dial 087 575 000.
• Social Media: FNB is also active on social media platforms like Twitter and Facebook, where you can send them a direct message.

While it might be a bit different from just sending a WhatsApp message, using the Secure Chat is a great way to handle your banking securely. It keeps all your communication in one safe place.

And speaking of doing things on your phone, did you know you can earn rewards while you're at it? With the Points Castle app, you can play games and complete surveys to earn points, which you can redeem for awesome vouchers. It's a nice way to make your screen time a bit more rewarding.