How To Change My Phone Number Linked To My Account
How do I change my phone number?
Last updated: January 7, 2026
Unfortunately, due to security concerns, we are no longer allowing users to change their Points Castle Account phone numbers through the support channel. We urge you to please create a new Points Castle Account on the latest version of the Points Castle App. We understand that this may be frustrating for many users; however, the benefits of this may allow for a better user experience overall.
By creating a new Points Castle Account with the latest version of the Points Castle App, you will be able to register an account with your email address instead of your phone number. This means that if you lose your phone/SIM card in the future, you will be able to log in with your email address and password instead. This will ensure the longevity and security of your account, and means that you will never be locked out of your Points Castle Account again.
If You Still Have Access to Your Old Number
You can change your phone number by doing the following:
- Go To: Profile → Settings → Phone Number → Enter the number you want to change to.
- You will receive an OTP on your new number. Enter that into the Points Castle App and you will be granted access to your account.
Very important: Please ensure that you enter the phone number correctly, otherwise you will not be able to receive the OTP on the new number.
Not receiving an OTP? See here for more information.