OTP Is Not Being Received

When verifying your phone number and/or logging into a phone-authenticated account (old Points Castle Account), you will need an OTP (One-Time Pin) to verify your number.

Please note that an OTP won't deliver if:

• The mobile service provider is experiencing downtime.
• The user is experiencing connectivity issues.
• There are too many requests causing the server to overload and slow down.
• The OTP could have been sent to your Spam/blocked SMS folder.
• You have entered the wrong cellphone number when registering your account.
• You have entered the wrong cellphone number when requesting a number change. (see here for more information on this process)

We advise waiting a couple more days before trying again, ensuring that you have installed the latest version of the Points Castle App and that your SIM card is able to receive SMS's.