It can be frustrating when you make a mistake while making a purchase, like buying a Blu Voucher on your Capitec app and then realizing you need to reverse it. I remember a time I bought a voucher for the wrong amount and my heart sank a little. Unfortunately, you can't simply reverse a Blu Voucher purchase on the Capitec app in the same way you might reverse a debit order. Once the voucher is generated, the transaction is considered final from the app's perspective.

But don't worry, there are still things you can do.

What to do if you can't reverse your purchase

Here's a breakdown of what you can do if you find yourself in this situation:

• Check your voucher history: Even if you can't reverse the purchase, you can still access the voucher. I once closed the app too quickly and thought I'd lost the voucher. I was so relieved when I found it in my history. To do this, open your Capitec app, go to the "Transact" tab, then tap on "Vouchers." You'll see a "History" option at the top of the screen. All your purchased vouchers will be there.
• Contact Blu Voucher support: If you have a problem with the voucher itself, your best bet is to contact Blu Voucher's customer support. They can help you with issues like an invalid voucher or if you've sent it to the wrong number.
• Dispute the transaction: If you believe the purchase was made in error or without your permission, you can dispute the transaction with Capitec. This is a more formal process than a simple reversal, and you'll need to provide details about why you're disputing the charge. You can learn more about how to do this by reading our post on how to reverse money using the Capitec App.

How to avoid this in the future

The easiest way to avoid the stress of trying to reverse a voucher purchase is to double-check everything before you confirm the transaction. Make sure you've selected the correct voucher amount and that you're sending it to the right person.

If you're looking for a way to get free vouchers, you should check out the Points Castle app. You can earn points by completing surveys and playing games, and then redeem those points for all kinds of vouchers, including airtime and more!